Help

Write to hello@hellodollop.com and a person will answer. Tell us what phone you use and what you were doing when it went wrong.

I paid on another phone or on the web

Sign in with the same account you paid with: open Dollop, choose “Subscribed on the web? Sign in”, and use Apple or the email code. On iPhone or Android you can also tap Restore purchase on the Plus screen.

Cancelling or changing my plan

On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, then Payments and subscriptions. If you paid on the web, open Dollop, then Me, Settings, Manage subscription.

Someone else in my kitchen pays

One Plus covers everyone in a kitchen. Ask them to send you the kitchen invite link from Me, Household, and join from it.

Deleting my account

Open Me, Settings, Delete account. Cancel an App Store or Google Play subscription first, because deleting the account doesn’t stop the store from charging you.

The rules are on the Terms page, and what we keep about you is on the Privacy page.